Welcome to Dubb!

Dubb is owned and operated by Dubb LLC.

The following terms and conditions apply to your use of the Dubb platform as a user. This includes your use of the platform in any of the different versions available on the Dubb platform:

• Mobile app (available for Android and iOS)
• Desktop app
• Chrome extension
• Website control panel

By using the Dubb platform in any of the available versions, you agree to these terms and conditions and our privacy policy. In these terms and conditions, the term “platform” refers to any of the available versions of the Dubb platform, "we", "us", "our", and "Dubb" refers to Dubb LLC, and "you" and "user", refers to you, the Dubb user.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY FUNCTIONALITY, INFORMATION OR CONTENT FROM THE PLATFORM.

1. ACCEPTANCE OF TERMS

By accessing and using the Dubb platform, you agree to be fully bound by the terms and conditions set forth in this agreement. If you do not agree to any of the terms, you must refrain from using the platform or its services. We reserve the right to modify this agreement at any time. Any modifications will be effective upon posting on the platform. By continuing to use Dubb following the posting of a modification, you expressly agree to be bound by the updated terms. For this reason, we recommend that you review this agreement periodically to stay informed of any changes.

By using the platform, you represent and warrant that you have full legal capacity, power and authority to enter into this agreement and to perform your obligations hereunder. You further confirm that you are not subject to any legal, contractual or other restriction that limits or prevents your ability to accept these terms and conditions. You warrant that you will use the platform in accordance with applicable laws and regulations and that your use will not infringe any third party rights or contravene any applicable regulations.

Your acceptance of this agreement constitutes a binding commitment by you and any entity you represent to adhere to the terms set forth herein and any additional policies posted on the platform. This commitment includes your obligation to ensure that all information provided during registration and use of the platform is truthful, accurate and up to date. Dubb will not be liable for any breach of these terms by users, and any violation of these terms may result in the suspension or termination of your access to the platform..

2. NOTIFICATIONS

By registering on the platform and providing your email address to Dubb, you agree that we may use your email address to send you notifications and other messages, such as changes to service features, news and special content via email. If you do not wish to receive these emails, you may opt out of receiving them by submitting your unsubscribe request through the contact information or by using the "unsubscribe" option included in the emails. Unsubscribing may prevent you from receiving notifications of updates, news or special content related to Dubb.

3. REGISTRATION AND USER ACCOUNT

To use the features of the Dubb platform, the user must complete the registration process and create an account. By registering, the user declares and guarantees that the information provided is accurate, complete, and up to date. The user agrees to keep this information up to date at all times and acknowledges that any omission, falsehood, or inaccuracy may result in the suspension or cancellation of the account, without prejudice to any other actions that Dubb may take in accordance with these terms and conditions.

Access to the platform can be gained by registering directly with an email address and password, or through third-party authentication services such as Google, Facebook, or LinkedIn. In all cases, the user is responsible for maintaining the confidentiality of their login credentials and for restricting access to their account. The user agrees not to share their account or credentials with third parties and undertakes to notify Dubb immediately of any unauthorized use of their account or any other security breach that they detect or suspect.

The user acknowledges and agrees that they are solely responsible for all activities that occur under their account, whether or not authorized by them. Dubb shall not be liable for any loss or damage resulting from the unauthorized use of the user's account.

Dubb reserves the right to refuse registration, suspend or cancel accounts, at its sole discretion and without justification, when it considers that the user's behavior violates these terms and conditions, compromises the security of the platform or negatively affects other users or the overall operation of the service. Each user may maintain only one active account and the creation of multiple accounts for fraudulent or abusive purposes is not permitted. Use of the user account is subject to full compliance with these terms and conditions, and access to the platform's features may depend on the type of subscription plan purchased, in accordance with the applicable commercial conditions.

4. SUBSCRIPTION PLANS AND BILLING TERMS

Dubb offers access to its features through subscription plans that are available in monthly or annual billing cycles, depending on the option chosen by the user at the time of purchase. By purchasing a subscription plan, the user expressly authorizes automatic and recurring charges through the selected payment method, which will be made on each corresponding billing date. The amount charged will be calculated based on the current plan contracted by the user, including applicable taxes, transaction fees, or any additional charges arising from complementary services or plan upgrades.

The subscription will be automatically renewed at the end of each billing period, whether monthly or annual, unless the user has expressly requested cancellation before the renewal date. The cancellation request must be managed directly from the user's account settings or through the contact channels established by Dubb, and will only be considered effective when it has been duly registered in the system before the next charge is generated. No retroactive cancellations will be accepted, nor will refunds be issued for periods already billed or in progress, unless expressly provided otherwise by Dubb.

The user is responsible for ensuring that the registered payment method is active, valid, and has sufficient funds at the time of collection. If the charge cannot be processed for any reason, Dubb may temporarily or permanently suspend access to the account until the payment situation is resolved. Dubb reserves the right to retry the pending charge within a reasonable period of time and to apply restrictions or late fees in accordance with the terms indicated to the user.

The purchase of a subscription does not imply any obligation to remain a subscriber, and the user may modify, update, or cancel their plan at any time, provided that the changes will only take effect from the next billing cycle. Dubb reserves the right to modify the rates, commercial conditions, and characteristics of the subscription plans at any time, which will be communicated to the user in advance through the usual communication channels. Continued use of the platform after such modifications take effect will imply acceptance of the new applicable terms.

5. ADD-ONS AND BILLING TERMS

In addition to subscription plans, Dubb offers users certain complementary services or additional features (“Add-ons”) that can be purchased separately or together with the main plan. The Add-ons offered by Dubb include, but are not limited to, services such as custom domains, advanced automations, and other specialized tools designed to improve the functionality, customization, or operational efficiency of the user's account. The availability, scope, and features of Add-ons may vary depending on the plan contracted or the region from which the platform is accessed.

The purchase of an Add-on implies acceptance of the specific terms associated with it, as well as the user's express authorization for Dubb to make automatic and recurring charges through the payment method previously registered or selected at the time of purchase. Add-ons may be subject to monthly or annual billing cycles, depending on the option chosen by the user during the purchase process, and will be automatically renewed at the end of each corresponding cycle, unless the user has validly and timely managed the cancellation.

The user may request the cancellation of any Add-on at any time by configuring their account or through the support channels designated by Dubb. For the cancellation to be effective and the next charge not to be generated, it must be completed before the corresponding renewal date. Under no circumstances will partial or proportional refunds be made for periods already billed or unused, unless expressly stated otherwise by Dubb or in compliance with applicable legal provisions.

The user is responsible for ensuring that their payment method remains valid and operational to avoid interruptions in the contracted services. In the event of payment processing failures for an Add-on, Dubb reserves the right to suspend or temporarily deactivate the corresponding functionality until payment is regularized, without this implying exemption from the amounts owed.

Dubb reserves the right to modify, replace, or remove Add-ons, as well as to update their rates, conditions, or availability at any time. Any modification that directly affects the user will be notified in advance through the usual means of communication, and your continued use of the Add-on after the entry into force of such modifications will constitute acceptance of the new terms.

6. USE OF ARTIFICIAL INTELLIGENCE ON THE DUBB PLATFORM

This policy establishes the principles and conditions applicable to the use of artificial intelligence (“AI”) technologies within the Dubb platform. With the aim of ensuring transparency, security, and accountability in the implementation of AI-driven features, Dubb adopts the following provisions:

6.1. Disclosure of the use of AI technologies
Dubb incorporates artificial intelligence-based features to improve the productivity, efficiency, and personalization of its users' experiences. These features include, but are not limited to, the SIA (Smart Interactive Assistant) intelligent assistant, automated content generation, message and flow recommendations, interaction and campaign performance analysis, task automation, video message personalization, and predictive assistance in sales decision-making. These features are integrated into different modules of the platform and are deployed for the benefit of the user as support tools, not as definitive substitutes for human or professional judgment.

6.2. Use of user data for training AI models
Dubb does not use private content, personalized messages, videos, or any other data entered or generated by users on the platform to train its AI models in aggregate or individually. User data is treated with strict confidentiality and only to provide the contracted services. In the event that it is proposed to use user information for model improvement or technological development purposes, explicit, informed, and documented consent will be required from the user. Dubb may offer opt-out mechanisms in the event that participation in AI improvement programs is enabled, and will communicate such options in a timely manner on the user account interface.

6.3. Accuracy, limitations, and liability
AI-powered features within Dubb may generate content, suggestions, or responses based on analyzed data, usage patterns, and processing algorithms. However, Dubb does not guarantee the accuracy, completeness, or suitability of content generated by AI. The user assumes full responsibility for the use of such content, including any decisions based on suggested or automatically generated information. Please note that AI may make errors, provide outdated responses, or produce results that are not appropriate for all contexts. Dubb is not responsible for the consequences of the exclusive or blind use of the results provided by AI systems, and it is recommended that you exercise professional and independent judgment when using these tools.

6.4. Bias and fairness in AI-generated results
Dubb is committed to fairness, impartiality, and inclusion in the design and deployment of its AI features. The models used by the platform are developed and adjusted to mitigate systematic biases that may affect the neutrality of results. However, it is recognized that all AI systems may be exposed to biases inherent in training data or usage contexts. For this reason, Dubb implements technical measures and review processes to reduce the impact of these biases and promote the delivery of fair, representative, and ethically aligned results.

6.5. Human oversight and moderation
Decisions made by the AI system do not replace evaluation, review, or validation by the user. In all of Dubb's automated features, direct human intervention is guaranteed at critical points in the workflow. Users retain control over the messages generated, the campaigns designed, the videos created, and the sales decisions suggested by the platform. In addition, Dubb's technical teams monitor the system's behavior to identify deviations, correct errors, and improve the overall performance of the models implemented.

6.6. Intellectual property and rights to results generated by AI
Content generated using AI tools within the platform, including messages, texts, flows, script suggestions, and other similar assets, will be the property of the user who created it, provided that such content was generated from their authenticated account. Dubb does not claim copyright over the results generated by the user through the AI integrated into the platform, and the user may freely use such content for personal or commercial purposes. However, Dubb retains all rights to the technology, algorithms, tools, and systems that enable the generation of such content, including the SIA assistant and other AI engines.

6.7. Regulatory compliance and ethical use of AI

Dubb is committed to using artificial intelligence technologies in an ethical and transparent manner and in compliance with applicable laws in the jurisdictions where it operates. This commitment includes respect for data privacy, the implementation of secure practices in model development, protection against misuse of AI features, and continuous improvement of internal processes related to automated decision-making. Dubb adheres to the principles of responsibility, explainability, privacy, and human benefit in the design, implementation, and oversight of AI-powered systems, and updates its practices in accordance with the best industry recommendations and emerging international standards.

7. ACCEPTABLE USE POLICY FOR THE PLATFORM

The user agrees to use the Dubb platform solely for lawful purposes and in accordance with these terms and conditions. Use of the platform must respect the principles of good faith, legality, respect for the rights of third parties, and proper functioning of the system. Any use contrary to the legitimate purpose of the platform, or that involves a direct or indirect impact on the integrity, availability, reputation, or security of the service, will be considered a substantial violation of these terms.

In particular, the user is strictly prohibited from performing, directly or indirectly, any of the following activities:

• Use the platform to send, facilitate, or promote spam, including unsolicited mass campaigns, commercial promotions without consent, automated messages, or chain letters.
• Use the platform for the purpose of harassing, intimidating, threatening, or abusing other people, including sending offensive, defamatory, violent, discriminatory, or hateful content.
• Use the services to transmit or store content that infringes intellectual property rights, industrial rights, privacy, image, confidentiality or other legal rights of third parties.
• Create or use the platform to promote fraudulent, deceptive, illegal or immoral activities or activities contrary to public order. Access without authorization, interfere or attempt to interfere with accounts, systems, networks or infrastructure of other users or of the platform itself.
• Upload, distribute, or facilitate malicious software, viruses, Trojans, harmful scripts, malicious code, or any other component intended to interrupt, damage, or compromise the security, functionality, or integrity of the systems.
• Manipulate, impersonate or misrepresent your own or another person's identity, including the use of false profiles, simulated identities, apocryphal email addresses or misleading message headers.
• Use the platform to store or distribute content that is sexually explicit, pornographic, violent, offensive or inappropriate for a professional or commercial environment.
• Collect, extract, or compile personal data or other information from users of the platform without their consent, through automated or manual means. Use the platform to offer third-party services that reproduce, compete with, or interfere with the services provided by Dubb, unless expressly authorized in writing.
• Circumvent, disable, or interfere with security features, authentication, technical limitations, or control mechanisms implemented by the platform.

Violation of this clause may result, at Dubb's sole discretion, in the temporary suspension or immediate termination of the offending user's account, without prior notice and without prejudice to any legal action that may be taken for damages. Dubb reserves the right to investigate any alleged misuse of the platform and to cooperate with the competent authorities when legally required.

8. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Dubb, its affiliates, employees, representatives, developers, licensors, and providers shall not be liable under any circumstances for any direct, indirect, incidental, special, punitive, exemplary, or consequential damages, including, without limitation, loss of profits, revenue, business opportunities, reputation, data, or any other loss or damage arising from the use or inability to use the platform, any errors or omissions in its operation, or any decisions made based on the results obtained through the platform. data, or any other loss or damage arising from the use or inability to use the platform, any error or omission in its operation, or any decision made based on the results obtained through the available features, including those that incorporate artificial intelligence technologies.

The user expressly acknowledges and accepts that the use of the Dubb platform, including its web control panel, mobile application, desktop application, browser extension, and complementary features, is carried out under their sole and exclusive responsibility. The platform is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including, but not limited to, warranties of merchantability, fitness for a particular purpose, continuous availability, reliability, accuracy, or absence of errors. Dubb does not guarantee that the features offered, such as video messaging, email and SMS campaign automation, automated workflow, integrated CRM system, third-party integrations, or the use of the AI-powered SIA intelligent assistant, will generate specific results or meet the individual expectations of the user.

With regard to artificial intelligence features, the user acknowledges that the content, suggestions, analysis, or decisions generated by the system, including the SIA assistant, automated recommendations, or smart flows, are for assistance or informational purposes only and do not constitute professional advice and should not replace human judgment. Dubb does not guarantee the accuracy, truthfulness, or adequacy of the results provided by AI, and shall not be liable for errors, omissions, inaccurate recommendations, incorrect inferences, or the consequences that may arise from the use of such results in commercial, strategic, or decision-making contexts.

Dubb assumes no responsibility for data loss, service interruptions, unauthorized access, cyber-attacks, security breaches, technical errors, external interference, or any other technical incident affecting the use of the platform that does not result from proven gross negligence on the part of Dubb. Nor shall it be liable for content uploaded, generated or shared by users, or for interactions between users and third parties within or outside the platform environment, including data managed through integrated external CRMs.

Dubb offers no guarantee regarding the continuity of any complementary services or add-ons contracted, nor regarding the future availability of certain specific functions. The user is responsible for reviewing and validating any content generated through the platform, and assumes the consequences of their use of the tools available, whether for communication with customers, generation of audiovisual content, automation of processes, or decision-making based on the data processed by the platform.

In no event shall Dubb's total accumulated liability to the user, for any cause related to the use of the platform, whether contractual, extra-contractual, objective or any other, exceed the total amount actually paid by the user to Dubb in the six (6) months prior to the event giving rise to the claim. This limitation represents an essential condition of these terms, without which Dubb would not have offered access to the platform under the established terms. The user agrees to hold Dubb, its employees and representatives harmless and indemnify them against any claim, damage, loss, cost, penalty or expense, including reasonable legal fees, arising from the breach of these terms, the misuse of the platform or any infringement of third-party rights resulting from the use of the available features, including those powered by artificial intelligence.

9. LICENSE TO USE THE PLATFORM

Dubb grants the user a personal, worldwide, royalty-free, non-transferable, non-exclusive, and non-sublicensable license to access and use the Dubb platform through any of its available versions, including the mobile application (available on the App Store and Google Play), the desktop application, the browser extension for Google Chrome, and the web control panel. This license includes access to modified versions, updates, improvements, enhancements, add-ons, and copies of the software, if available. The sole purpose of this license is to allow the user to access and use the features offered by the platform, in accordance with the terms and conditions set forth in this agreement.

The user agrees to use the platform diligently, lawfully and in full compliance with applicable regulations, refraining from any activity that is negligent, fraudulent, harmful or in any way compromises the integrity of Dubb, its services or the experience of other users. Use of the platform for actions that may damage the reputation, interests or rights of Dubb, its affiliates or third parties is strictly prohibited, including but not limited to:

• Attempting to access unauthorized systems or reverse engineer the platform.
• Employ automated techniques to interact with the platform in an unauthorized manner.
• Engage in activities that may disrupt, overload or compromise the technical operation of the platform.

Dubb reserves the right, at its sole discretion, to suspend or terminate the user's access to the platform immediately and without liability to the user, in the event that any breach of the stated conditions is detected. This cancellation may be carried out with or without prior notice, depending on the nature and severity of the breach. In addition, Dubb reserves the right to take legal action if the improper use of the platform generates economic, technical or reputational damage to the company or third parties.

The user acknowledges that the license granted is revocable and that its continuity depends on full compliance with these conditions. Any unauthorized or prohibited use of the platform may result in the immediate termination of this license and the adoption of the necessary legal measures to protect the rights and interests of Dubb.

10. USER CONTENT

The user may upload, create, transmit, or store content within the Dubb platform, including, but not limited to, videos, text, images, files, links, messages, message sequences, contact information, and any other material that is entered or generated by the user as part of their legitimate use of the services offered by the platform (hereinafter, the “User Content”). The user acknowledges and agrees that they are solely and exclusively responsible for all User Content that they upload, share, or distribute through their account, and declares that they possess all necessary rights to use, publish, share, and store such content without infringing on the rights of third parties.

By providing User Content within the platform, the user grants Dubb a non-exclusive, worldwide, royalty-free license, limited to the term of the account, for the sole purpose of hosting, processing, reproducing, adapting, displaying, and distributing such content within the platform environment, exclusively to the extent necessary to provide the contracted services. This license does not imply a transfer of copyright or authorize Dubb to commercially exploit the content outside the context of providing its services.

Dubb does not pre-screen or moderate User Content, but reserves the right, without obligation, to review, restrict, remove, or disable access to any content that, in its sole discretion, it believes violates these terms and conditions, applicable law, the rights of third parties, or that may be considered offensive, illegal, defamatory, fraudulent, or harmful to the operation or reputation of the platform.

The user agrees not to upload or distribute content that is illegal, offensive, contains viruses or malicious code, violates the privacy or rights of third parties, or contravenes the legitimate purposes of the platform. Failure to comply with these obligations may result in the suspension or cancellation of the user's account and the adoption of appropriate legal action.

Dubb assumes no responsibility for User Content and does not guarantee its accuracy, completeness, or reliability. The use, dissemination, and publication of User Content is carried out under the sole responsibility of the user, who shall hold Dubb harmless from any claim, damage, loss, or liability arising directly or indirectly from the use, display, or distribution of such content within or outside the platform.

11. COPYRIGHT

All rights, titles, and interests related to the Dubb platform, including, but not limited to, its technical structure, source code, software architecture, server infrastructure, user interface, graphic design, databases, analysis systems, automation engines, support materials, technical documentation, audiovisual content, texts, images, logos, trade names, trademarks, domain names, and other elements that comprise or support the functioning and operation of the platform are and will continue to be the exclusive property of Dubb or its duly authorized licensors. The platform in its entirety is protected by applicable copyright, industrial property, and international treaty laws.

The use of the platform by the user does not imply, in any case, the transfer or assignment of intellectual or industrial property rights over any element that composes it. The user is granted a limited, personal, non-exclusive, revocable, non-transferable, and non-sublicensable license to use the platform solely to the extent necessary to access and use the features offered, in accordance with legitimate purposes and within the framework established by these terms and conditions.

It is strictly prohibited to copy, reproduce, modify, decompile, reverse engineer, transmit, distribute, rent, sell, license, assign, publish, adapt, or create derivative works from the platform, any of its parts, or the content owned by Dubb without prior written authorization. Any attempt to access or use the platform in an unauthorized manner will constitute an infringement of Dubb's intellectual property rights and may result in the immediate cancellation of the user's account, without prejudice to any legal action that may be taken.

Dubb reserves all rights not expressly granted to the user under this document. Misuse of any component or content of the platform may be prosecuted through the appropriate legal channels, including civil, criminal, or administrative actions in accordance with applicable law. The user undertakes to respect Dubb's intellectual and industrial property rights at all times and to refrain from any act that may directly or indirectly affect the ownership, value, integrity, or legitimate exploitation of its intellectual assets.

12. COPYRIGHT INFRINGEMENT

Dubb will respond to all inquiries, complaints and claims regarding alleged infringement for failure to comply with or violation of the provisions contained in the Digital Millennium Copyright Act (DMCA). Dubb respects the intellectual property of others, and expects users to do the same. If you believe, in good faith, that any material provided on or in connection with the website infringes your copyright or other intellectual property right, please send us your copyright infringement request pursuant to Section 512 of the Digital Millennium Copyright Act (DMCA), via our contact information, with the following information:

• Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers or a statement regarding ownership of the work should be included.
• A statement that specifically identifies the location of the infringing material, in sufficient detail so that Dubb can find it on the platform. Your name, address, telephone number and email address.

13. DISCLAIMER OF WARRANTIES

Because of the nature of the Internet Dubb provides and maintains the platform on an "as is", "as available" basis and makes no promise that use of the platform will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet Services for any reason beyond our control.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use the platform in breach of these terms you will be liable to and will reimburse Dubb for any loss or damage caused as a result.

Dubb shall not be liable for any amount for failure to perform any obligation under this Agreement if such failure is due to the occurrence of any unforeseen event beyond its reasonable control, including, without limitation, Internet outages, communications outages, fire, flood, or any uncontrollable act of nature.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, Dubb excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Dubb and Dubb shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

• Any incorrect or inaccurate information on the platform.
• The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the platform.
• Any loss or damage resulting from your use or the inability to use the platform or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
• Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
• Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the platform or from transmissions via emails or attachments received from Dubb.
• All representations, warranties, conditions and other terms which but for this notice would have effect.

14. ELECTRONIC COMMUNICATIONS

Dubb will not accept any responsibility for failed, partial or garbled computer transmissions, for any breakdown, failure, connection or availability of computer, telephone, network, electronic or Internet hardware or software, for Internet accessibility or availability or traffic congestion or for any unauthorized human acts, including any errors or mistakes.

15. INDEMNIFICATION

You agree to indemnify, defend and hold harmless the platform, its officers, employees, affiliates and Sellers against any claims, losses, damages, costs and expenses (including reasonable legal fees) resulting from or related to your misuse of the platform or violation of this clause.

16 CHANGES

We may change the platform and these terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these terms. Your continued use of the platform constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified herein, all changes to these terms apply to all users take effect.

17. INTEGRATION CLAUSE

This agreement together with the privacy policy and any other legal notices published by Dubb, shall constitute the entire agreement between you and Dubb concerning and governs your use of the platform.

18. SEVERABILITY

If any section of these terms is held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired. Our failure to enforce or delay in enforcing any provision of these terms at any time does not waive our right to enforce the same or any other provision in the future.

19. FORCE MAJEURE

Dubb shall not be liable for any failure to perform due to causes beyond its reasonable control, including, without limitation, fortuitous events, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts that may be due to unforeseen circumstances.

20. TERMINATION

Both the user and Dubb acknowledge that failure to comply with these terms and conditions may result in termination of the agreement between both parties.

In case of non-compliance by the user: If the user fails to comply with any of the terms set forth in these terms and conditions, Dubb reserves the right to unilaterally terminate the user's access to and use of the platform. Dubb may take this action without prior notice, and the User will automatically lose all rights to access and use the platform. Furthermore, Dubb shall not be liable for any loss of data or information associated with the user's account.

In case of non-compliance by Dubb: If Dubb fails to comply with its obligations under the agreed terms and conditions, the User shall be entitled to terminate the agreement and stop using the platform. The user shall notify Dubb in writing of the breach and allow a reasonable time for Dubb to remedy the situation. If Dubb does not remedy the breach within the set period, the user may proceed with the termination of the agreement.

Termination of the agreement shall not release either party from any obligations and liabilities that have arisen prior to the date of termination. Continued use of the platform after termination of the agreement by either party shall imply acceptance of the conditions set forth in the terms and conditions in effect at that time.

21. DISPUTE RESOLUTION

Any dispute, claim or controversy arising between a user and Dubb in connection with these terms and conditions, the use of the website or the services provided, shall be resolved exclusively through alternative dispute resolution mechanisms, including mediation and arbitration, as detailed below. First, both parties agree to use their best efforts to resolve any dispute informally. This includes direct communication between the parties involved to identify and address concerns or disagreements quickly and efficiently. Users may contact Dubb through designated support channels to raise any disputes. The company commits to respond within a reasonable period of time, providing an opportunity to resolve the issue without resorting to formal procedures. If the parties fail to resolve the dispute informally within thirty (30) days of initial notification of the dispute, the dispute will be submitted to mediation. The mediation shall be conducted before a neutral mediator selected by mutual agreement of the parties. If the parties are unable to agree on a mediator within an additional fifteen (15) days, a mediator shall be appointed through a recognized mediation agency. The costs of the mediation shall be shared equally between the parties, and the mediation shall be conducted in English and at a mutually agreed location or, if both parties agree, through a virtual platform.

If mediation does not result in a mutually satisfactory resolution, the dispute shall be resolved by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association (AAA) or a similar internationally recognized body. The arbitration shall be conducted by a single neutral arbitrator, who shall be selected in accordance with the rules of the arbitration body. The place of arbitration shall be (Los Angeles, California). The language of the arbitration shall be English.

The arbitrator shall have exclusive authority to resolve the dispute, including determining the applicability and validity of these dispute resolution terms. The arbitrator's decision shall be final and binding on both parties, and may be entered as a judgment in any court of competent jurisdiction. Unless prohibited by applicable law, the parties agree to waive any right to bring the dispute in court or to participate in a class action. This dispute resolution clause does not preclude Dubb from seeking injunctive or equitable relief in the event of intellectual property rights infringement, misuse of the platform, or any act that may cause irreparable harm, in which case it may go directly to a court of competent jurisdiction without exhausting alternative dispute resolution mechanisms.

By accepting these terms, users expressly waive any right to a jury trial and agree that all disputes will be resolved in accordance with the procedures set forth in this clause, with the objective of minimizing the costs and time associated with formal litigation. The parties assume their own costs associated with mediation and arbitration, unless otherwise agreed or specifically provided by the arbitrator.

22. APPLICABLE LAW AND JURISDICTION

These terms and conditions shall be governed by and construed in accordance with the laws of the United States, specifically the laws of the State of (California). Any dispute relating to these terms shall be subject to the exclusive jurisdiction of the state or federal courts of the State of (California). This applies unless binding arbitration is agreed to in the applicable section.

23. FINAL PROVISIONS

The use of our platform and the services offered on our platform is conditioned upon acceptance of and compliance with all terms and conditions set forth. This authorization to use our services does not extend to jurisdictions where these provisions are not respected or applied.

Our commitment to compliance with these terms is strictly governed by applicable laws and legal process. Importantly, these terms do not restrict our ability to comply with legal or governmental requirements, including but not limited to those related to law enforcement and the use of our platform. Information provided or collected in connection with the use of our platform will be subject to these requirements.

In the event that any provision of these terms and conditions shall be declared invalid, illegal or unenforceable by any court or competent authority, such decision shall not affect the validity or enforceability of the remaining provisions. The failure or delay in enforcing any of these terms and conditions by us at any time shall not constitute a waiver of our rights to enforce such provision, or any other provision, in the future.

We reserve all rights not expressly granted herein, while at all times maintaining the protection of and respect for our intellectual property rights and prerogatives.

24. SMS TERMS & CONDITIONS

Product Description
By providing your mobile phone number, you consent to receive SMS messages from Dubb related to account updates, promotional offers, or notifications.

Message Frequency
Message frequency may vary. You may receive a varying number of messages per week or month depending on your interaction with the platform and selected preferences.

Message and Data Rates
Standard message and data rates may apply based on your mobile carrier plan.

Opting Out
You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

Help and Support
If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at support@dubb.com.

Robocalls and Automated Messages
By providing your phone number, you also consent to receive prerecorded messages and/or autodialed calls (including through technologies such as artificial or prerecorded voice systems or automatic telephone dialing systems) from Dubb for the purposes stated above. Consent to receive automated calls or texts is not a condition of any purchase.

Privacy Policy
Your phone number will be handled in accordance with our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

25. CONTACT INFORMATION

If you have any questions or concerns about these terms, please contact us via our contact page or using the following email address support@dubb.com.