PRIVACY POLICY

Welcome to Dubb!

Dubb is owned and operated by Dubb LLC.

Dubb values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By using the Dubb platform in any of its available versions, you agree to the practices described in this privacy policy. Use of the Dubb platform is also subject to our terms and conditions. In this privacy policy, the term “platform” refers to any of the available versions of the Dubb platform, "we", "us", "our", and "Dubb" refers to Dubb LLC, and "you" and "user", refers to you, the Dubb user.

This privacy policy may change from time to time. Your continued use of the platform and services after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates.

This privacy policy has been developed and is maintained in accordance with all applicable national and international privacy and data protection laws and regulations.

GENERAL INFORMATION

User data collected and processed through any of the different versions of the Dubb platform will be under the responsibility and in charge of:

Dubb LLC.
25101 The Old Rd #245, Santa Clarita, CA 91381, United States

HOW WE OBTAIN YOUR CONSENT

By using the Dubb platform, you give your express consent for your personal and usage data to be collected, processed, and used in accordance with this Privacy Policy. This consent is considered to be given voluntarily and explicitly when you do any of the following:

Visit and browse our website.
Downloading, installing, and using our mobile application available on Google Play and the App Store.
Downloading, installing, and using our Google Chrome extension.
Downloading, installing, and using our desktop application.
Using the platform's web control panel.
Registering as a user on the Dubb platform.
Purchasing a subscription plan.
Use any of the features available on the platform, including, but not limited to, video messaging, live chat support powered by artificial intelligence (AI), email or SMS campaigns, creation and execution of automated workflows, and use of CRM or CRM substitute features.
Subscribe to our newsletter.
Communicate with our team via the contact chat or using the contact details provided.

The legal basis for data processing under applicable US law, including the California Consumer Privacy Act (CCPA) where applicable, is based on the user's consent, given affirmatively when performing any of the above actions. Consent is also considered a clear expression of intent and acceptance of our personal data collection and processing practices. You may withdraw your consent at any time by contacting us through the channels provided, without affecting the lawfulness of the processing carried out prior to the withdrawal.

TYPES OF DATA COLLECTED

Dubb collects and processes different types of personal data when users interact with the platform through its various versions (mobile application, desktop application, Chrome extension, and web control panel) and when using its features. The data collected can be classified into the following categories:

3.1. Personal data

This includes any information that directly or indirectly identifies the user, such as full name, email address, phone number, profile picture, job title, company or business name, and other similar information that the user voluntarily provides when interacting with the platform or in the context of communications with the Dubb team.

3.2. Registration and user account data

This is collected when the user creates an account on the platform and includes access credentials such as email address, username, encrypted password, time zone, preferred language, notification settings, active subscription information, account activity history, and any other settings established by the user.

3.3. Payment and billing data

When the user purchases a subscription plan, Dubb collects the information necessary to process the payment, including credit or debit card details (through payment service providers), cardholder name, billing address, type of plan purchased, transaction history, and other information related to the billing process and automatic renewal of subscriptions.

3.4. Platform usage data

This includes information generated through the use of the platform's features, such as creating, editing, sending, and viewing videos, setting up email/SMS campaigns, creating workflows, using the messaging system, interacting with the CRM or similar features, and records of actions taken by the user within the platform.

3.5. Data collected automatically by versions of the platform

When you use the platform from any of its versions (mobile, desktop, browser extension, or web), technical information such as device type, operating system, IP address, Internet service provider, browser type and version, screen resolution, unique device identifiers, approximate location based on IP, and performance or technical failure data is automatically collected.

3.6. Analytical and navigation data

This includes data about user behavior when interacting with the platform, such as pages visited, time spent, navigation paths, clicks, usage patterns, frequency of access, traffic sources, and metrics related to interaction with campaigns, videos, emails, and other tools provided by Dubb. This data may be obtained through built-in analytics tools or third-party analytics services.

3.7. Contact and communication data

This includes information that the user provides when contacting us via contact forms, support chat, or email, including name, email address, subject of the inquiry, message content, and any additional information that the user provides during the interaction.

3.8. Data collected or generated through artificial intelligence (AI) features

When the user uses AI-powered features within the platform, such as live chat support (SIA), script generation, message automation, or content personalization, Dubb may collect and generate data such as user-entered content, AI-generated suggestions or responses, records of interactions with intelligent systems, behavior patterns, and derived data used to personalize the experience and improve the performance of such features.

HOW LONG WE KEEP YOUR DATA

Personal data provided by users through the platform will be retained for the time necessary to provide the functionalities available on the platform, fulfill the legitimate purposes described in section 5 of this policy or until the user closes the user account or requests the deletion of their data. Dubb may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, Dubb may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.

PURPOSES OF DATA COLLECTION (LEGITIMATE PURPOSES)

Dubb collects, stores, and processes user data in order to provide an efficient, secure, personalized, and functional experience when using the platform. The specific purposes of processing are determined based on the type of information collected, as detailed below:

5.1. Personal data

Personal data is collected to identify the user, manage their relationship with the platform, personalize their experience, facilitate direct communication, and send them relevant information related to the use of the services, platform news, technical assistance, or contractual updates. It also allows us to comply with internal identity verification processes when necessary.

5.2. Registration and user account data

This information is used to create, maintain, and administer the user's account, enable secure access to the platform, retain their preferences, configuration history, and active subscriptions, as well as to enable personalized features and manage access to contracted content or services.

5.3. Payment and billing data

Payment and billing data is collected to process transactions, issue payment receipts, keep proper records of contracted plans, manage automatic subscription renewals, apply pricing and discount policies, and respond to requests related to billing history or collection issues.

5.4. Platform usage data

This data allows us to provide and optimize the performance of the tools and features offered by Dubb, including video management, messaging campaigns, SMS campaigns, automated workflows, and CRM tools. It is also used to detect failures, improve the user experience, implement technical improvements, and offer features tailored to individual use.

5.5. Data collected automatically by different versions of the platform

This information is used to ensure the technical functioning of the platform, adapt to the characteristics of the user's device or environment, identify possible errors or vulnerabilities, maintain system security, and provide a smooth and compatible experience across different versions (mobile, desktop, extension, web).

5.6. Analytical and browsing data

Navigation data is processed for statistical and analytical purposes to understand how users interact with the platform, evaluate campaign performance, identify usage patterns, develop product improvements, segment audiences, optimize internal processes, and make data-driven decisions aimed at growing the service.

5.7. Contact and communication data

The information collected through chat, forms, or emails is used exclusively to manage user requests, provide technical or commercial assistance, resolve queries, offer personalized support, maintain a service history, and follow up on specific cases.

5.8. Data collected and generated through artificial intelligence (AI) features

Data entered or generated through AI tools available on the platform, such as intelligent chat (SIA), content generation, or message automation, is used to provide personalized responses, recommendations, and dynamic features, improve the accuracy and performance of AI tools, and tailor content to the user's sales and communication objectives. They also allow us to record interaction with intelligent systems and analyze the use of these features to improve the overall experience and performance of the platform.

HOW WE SHARE INFORMATION

Information about our users is an important part of our business, and we are not in the business of selling it to third parties. We share customer information only as described below.

6.1. Third-Party Providers. We use third party services to perform certain functions on our platform. Some of these functions and services include: website creation and hosting, payment processing (Stripe), email delivery, and data tracking and analysis services on the platform.

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

6.2. Integrations: Dubb may incorporate integrations with third-party services that allow for the expansion of the platform's functionality and improvement of the user experience. These integrations may involve the transfer, access, or exchange of certain personal data of the user with such external services, in a controlled manner and in accordance with the legitimate purposes of the platform's operation.

By using Dubb, the user acknowledges and agrees that the platform may interact with third-party tools, such as social media, authentication services, video platforms, and CRM systems. These integrations may involve the collection and processing of certain personal data of the user, as described in this policy. Below are some of the main integrations used by Dubb:

LinkedIn: Dubb integrates with key LinkedIn features, including messaging, comments, connection requests, Sales Navigator, and Recruiter. These integrations allow the user to link their activities on Dubb to their professional network on LinkedIn.
YouTube: Dubb allows YouTube videos to be embedded in its action pages, which means that content from YouTube can be viewed, inserted, or linked within the platform.
Login services: Users can register and log in using their Facebook, Google, or LinkedIn credentials. When they do so, Dubb can receive certain data from the user's profile, such as their name, email address, and profile photo.
External CRM platforms: Dubb is compatible with leading CRM systems such as HubSpot and Salesforce, allowing you to import contacts, synchronize activities, and send personalized communications with video content.

These integrations are activated only by the user, who can connect or authorize the use of these services from their Dubb account. In all cases, the information obtained through such integrations is used exclusively for legitimate operational purposes and within the functional framework of the platform. Dubb does not access or share user personal data with third parties without prior authorization, nor does it use it for purposes other than those specified. Users are also advised to review the privacy policies of any external services they choose to link to their account.

6.3. Marketing: By using our services and platform, you consent to the use of your personal information, including name and email address, for the sole purpose of receiving marketing communications about our platform and services. Dubb respects your privacy and does not share this information with unaffiliated third parties. If you wish to stop receiving marketing communications, you can unsubscribe at any time by using the "unsubscribe" option available in the same marketing emails or by sending your request through our contact information.

6.4. Analytics, tracking and tracing technologies and other similar technologies: Dubb uses analytics, tracking and monitoring technologies such as Google Analytics and similar tools to understand how users interact with our website, improve our services and personalize the user experience. These technologies collect data about activity on our site, such as pages visited and interactions, helping us to optimize the performance and effectiveness of our advertising campaigns. The information collected is used to improve the functionality of our site and provide a more relevant experience. Users can manage their cookie and tracking preferences through their browser settings. By continuing to use our site, you agree to the use of these technologies as described in our privacy policy.

6.5. Business Transfers. In the event Dubb creates, merges with, or is acquired by another entity, your information will likely be transferred. Dubb will send you an email or post a prominent notice on our platform before your information becomes subject to another privacy policy.

6.6. Protection of Dubb and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Dubb, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

DATA BREACH NOTIFICATIONS

In the event of a security breach that compromises the confidentiality of the personal data of our users, Dubb undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our platform. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.

INTERNATIONAL DATA TRANSFER

Dubb may transfer users' personal data outside of their home country due to the use of hosting, storage and processing services provided by third parties operating servers located in different countries. These transfers are necessary to ensure the continued operation of the website. Although Dubb is based in the United States, the technological infrastructure used may involve data being stored or processed in jurisdictions with data protection laws other than the United States or your home country.

Dubb is committed to ensuring that all international transfers of personal data comply with applicable data protection regulations, including appropriate security measures to safeguard user information. This includes, among other things, the application of standard contractual clauses, assessment of the adequacy of data protection in the receiving country, and compliance with applicable privacy rules on third party services.

By using Dubb's services, users consent to the transfer, storage and processing of their data on servers located outside their country of residence, acknowledging that such transfers are necessary for the operation of the website and our services. Dubb undertakes to take all reasonable steps to protect the integrity and security of personal data during such international transfers.

PROTECTION OF YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Dubb strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.

RIGHTS

Users who provide information through our platform, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.
Right to be informed: Users of our platform will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.
Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.
Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.
Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise their rights will be attended and answered within a maximum period of 10 working days.

RIGHT OF EDITING AND DELETION

We are committed to ensuring that our users maintain full control over their data. We therefore grant users the explicit right to modify or delete any information they have provided to the platform.

Users may exercise this right directly through their user account by facilitating the editing or deletion of data such as their personal information, profile information, etc. In the event that certain requests cannot be handled through the user account, users may contact us through our contact information to make the necessary edits or deletions.

Our approach is designed to ensure that users have constant and effective control over their data, allowing them to manage their information in a way that protects their privacy and autonomy.

PROTECTION OF CHILDREN'S ONLINE PRIVACY

We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 13 (minimum age allowed to collect and process information without parental or legal guardian consent). If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information.

THIRD PARTIES

Except as expressly included in this privacy policy, this document addresses only the use and disclosure of information Dubb collects from you. If you disclose your information to others, whether other users or Dubb Sellers, different rules may apply to their use or disclosure of the information you disclose to them. Dubb does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Dubb is not responsible for the privacy or security practices of another Internet platform, including those linked to or from the Dubb platform. Please review the privacy policies of third-party websites or services that you access through the Dubb platform.

CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website and services following these changes constitutes acceptance of the changes.

THIRD PARTIES

CHANGES TO PRIVACY POLICY

SMS TERMS & CONDITIONS

Product Description
By providing your mobile phone number, you consent to receive SMS messages from Dubb related to account updates, promotional offers, or notifications.

Message Frequency
Message frequency may vary. You may receive a varying number of messages per week or month depending on your interaction with the platform and selected preferences.

Message and Data Rates
Standard message and data rates may apply based on your mobile carrier plan.

Opting Out
You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

Help and Support
If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at support@dubb.com.

Robocalls and Automated Messages
By providing your phone number, you also consent to receive prerecorded messages and/or autodialed calls (including through technologies such as artificial or prerecorded voice systems or automatic telephone dialing systems) from Dubb for the purposes stated above. Consent to receive automated calls or texts is not a condition of any purchase.

Privacy Policy
Your phone number will be handled in accordance with our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

CONTACT INFORMATION

If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us via our contact page or using the following contact information:

Dubb LLC.

25101 The Old Rd #245,
Santa Clarita,
CA 91381, United States