Data Deletion

Delete your data yourself

Most data can be deleted from inside Dubb, without contacting us. Sign in and use the controls below.

• A video or recording: open it in your library and choose Delete. It stops being served immediately and is removed from any page it appeared on.
• A voice or likeness model: open your voice and avatar settings, select the model, and delete it. This removes the source samples and the model derived from them.
• Contacts, deals, and activity: open the record and delete it, or delete an entire list or segment.
• A connected integration: open the integration in your settings and disconnect it. The access token is revoked and the data flow stops immediately.
• An uploaded list or data set: delete the list, which removes the records it contained.
• Your account: open your account settings and choose to delete the account. See section 4 below for what that removes.

How deletion works

Deletion happens in stages. When you delete an item, or your account, we remove it from the live product immediately and it is no longer visible to you, to your recipients, or to anyone you shared it with.

Media is removed from our content delivery network within 30 days. Copies inside encrypted backups are purged on the next rotation, within 90 days. Once that window closes the data cannot be recovered by us, and a deletion cannot be undone.

Deleting a video or a model does not delete the version of it that someone else already downloaded, forwarded, or saved, and it does not remove content that a third-party platform published before you disconnected it.

Request deletion by email

If a control is missing something you need, or you would rather we handled the deletion for you, email support@dubb.com from the address registered on your account, with the subject line Data deletion request. Please include:

• The email address on the account, and the workspace or team name if you have one.
• What you want deleted: the whole account, a specific video, a voice or likeness model, a contact list, or a connected integration.
• Whether you would like a copy of your data first.

We confirm receipt, verify that the request comes from the account holder or from someone authorised to act for them, and complete the deletion within 30 days. We tell you when it is done. We may need to keep a record of the request itself, as described in section 5.

Closing your account

Deleting your account removes your profile and account data, your videos, recordings, transcripts, and thumbnails, your pages, forms, and links, your contacts, deals, and activity, your voice and likeness models together with their source samples, your scheduled and published post records, and your connected integrations and the tokens associated with them.

Billing stops when the account closes. Amounts already billed are not refunded, and any unused balance of a usage-based Add-on is not refunded or transferred, as set out in our terms and conditions. Account and profile data is held for up to 90 days after closure to allow recovery of an account closed by mistake, and is then deleted.

What we keep, and why

A small number of records survive a deletion, because the law requires us to keep them or because we need them to honour a right you have exercised. We keep:

• Invoices, payment receipts, and tax records, for the period tax and accounting law requires, typically seven years.
• Suppression lists, so that a person who has asked not to be contacted is not contacted again.
• Security and audit logs, for up to 12 months.
• The minimum record needed to show that we carried out the deletion, including the request itself.

We do not keep your content for any of these purposes.

Data connected from other platforms

If you connected a Dubb account to another platform, deleting your data on our side is only part of the job. Remove our access on that platform as well:

• Meta, including Facebook and Instagram: open your Facebook settings, go to Apps and websites, and remove Dubb. This stops future data sharing. Use a deletion request to us for anything already stored on our side.
• Google and YouTube: revoke Dubb at myaccount.google.com/permissions, or from the third-party apps section of your Google account.
• TikTok: remove Dubb from the apps and services connected in your TikTok settings.
• LinkedIn: remove Dubb from the permitted services in your LinkedIn settings.
• X: revoke Dubb from the connected apps section of your X settings.

Revoking access stops the data flow immediately and invalidates the tokens we hold for that account. It does not delete what the platform itself retains, which is governed by that platform's own policy and its own deletion tools.

Contact information

If you have questions or concerns about this process, please contact us via our contact page or using the following contact information:

Dubb LLC, 25101 The Old Rd #245, Santa Clarita, CA 91381, United States
support@dubb.com