Dubb is owned and operated by Dubb LLC. We value your privacy and the protection of your personal data. This policy describes what information we collect, how we collect it, how we use it, and your rights over it.
By using the Dubb platform you agree to the practices described here. This policy may change from time to time — your continued use after changes constitutes acceptance.
1. General Information
User data collected and processed through any version of the Dubb platform is under the responsibility of:
25101 The Old Rd #245, Santa Clarita, CA 91381, United States
2. How We Obtain Your Consent
By using the Dubb platform, you give express consent for your personal and usage data to be collected and processed. Consent is given when you:
- Visit and browse our website
- Download, install, or use our mobile app, Chrome extension, or desktop app
- Register as a user on the platform
- Purchase a subscription plan
- Use any platform feature — video messaging, AI chat, email/SMS campaigns, workflows, or CRM tools
- Subscribe to our newsletter or contact our team
You may withdraw your consent at any time by contacting us, without affecting the lawfulness of processing carried out prior to withdrawal. The legal basis for data processing is founded on applicable US law, including the CCPA where applicable.
3. Types of Data Collected
Dubb collects and processes different types of personal data when users interact with the platform. These are organized into the following categories:
Personal Data
Full name, email address, phone number, profile picture, job title, and company name provided when interacting with the platform.
Account Data
Access credentials, username, encrypted password, time zone, language preference, notification settings, subscription info, and account activity history.
Payment & Billing Data
Credit/debit card details (via payment providers), cardholder name, billing address, plan purchased, and transaction history.
Platform Usage Data
Information generated through feature use — creating/sending videos, campaigns, workflows, messaging, and CRM interactions.
Technical Data
Device type, OS, IP address, browser type, screen resolution, device identifiers, approximate location, and performance data.
Analytics & Navigation Data
Pages visited, time spent, clicks, usage patterns, campaign interaction metrics — collected via built-in or third-party analytics tools.
Communication Data
Name, email, and message content when you contact us via forms, support chat, or email.
AI Feature Data
Content entered into AI features (SIA, script generation, automation), AI-generated responses, and interaction records used to personalize and improve AI tools.
4. How Long We Keep Your Data
Personal data is retained for as long as necessary to provide platform services, fulfill legitimate purposes, or until you close your account or request deletion. Dubb may retain data longer if:
- You have consented to extended retention
- A legal obligation or authority order requires it
Once the retention period expires, personal data is permanently deleted. After this point, rights of access, deletion, rectification, and portability cannot be exercised over that data.
5. Purposes of Data Collection
Dubb collects and processes data to provide a secure, personalized, and functional platform experience. Key purposes by data type:
Identify users, personalize experience, facilitate communication, and verify identity when needed.
Create and manage accounts, enable secure access, retain preferences, and manage subscriptions.
Process transactions, issue receipts, manage renewals, and respond to billing inquiries.
Optimize tools, detect failures, improve experience, and offer features tailored to individual use.
Ensure technical functioning, adapt to device characteristics, identify errors, and maintain security.
Understand platform usage, evaluate campaign performance, develop improvements, and make data-driven decisions.
Manage user requests, provide support, resolve queries, and follow up on specific cases.
Provide personalized AI responses, improve AI tool accuracy, and tailor content to sales and communication goals.
6. How We Share Information
We are not in the business of selling user information to third parties.
Services like Stripe (payments), email delivery, and analytics tools may access data only to perform their specific function.
LinkedIn, YouTube, HubSpot, Salesforce, and login services (Google, Facebook) may exchange certain data with user authorization. Review each service's privacy policy.
Name and email may be used for Dubb platform communications only. You can unsubscribe at any time via the link in any marketing email.
Google Analytics and similar tools track site interactions to improve performance. You can manage cookie preferences through browser settings.
In the event of a merger or acquisition, your data may be transferred. You will be notified before any change in policy applies.
We may release information to comply with law, enforce our terms, or protect the rights and safety of Dubb, users, or others.
7. Data Breach Notifications
In the event of a security breach compromising user data confidentiality, Dubb will notify affected users in a timely manner via the contact information provided on the platform. We take all reasonable measures to protect data and remedy any security situation.
8. International Data Transfer
Dubb may transfer personal data outside your home country due to third-party hosting and storage services operating servers in various jurisdictions. By using Dubb, you consent to this transfer, acknowledging it is necessary for operation of the platform.
All international transfers comply with applicable data protection regulations, including standard contractual clauses and assessment of adequacy in receiving countries.
9. Protection of Your Information
Dubb adheres to industry-recognized security standards to protect personal data during transmission and storage. Access is granted only to those with a legitimate need. We will never sell, distribute, or transfer your personal data to unauthorized third parties without your explicit consent or legal obligation.
10. Your Rights
As a data subject, you have the following rights over your personal data:
Access & Portability
Request a copy of data we hold about you.
Rectification
Correct inaccurate or incomplete data.
Deletion
Request removal of your personal data.
Withdraw Consent
Revoke consent for data processing at any time.
Object
Object to processing based on legitimate interests.
Complaint
Lodge a complaint with your local supervisory authority.
All rights requests are answered within 10 working days. Contact us via our contact page.
11. Right of Editing & Deletion
Users have the explicit right to modify or delete any information they have provided to the platform. This can be done directly through your account settings. For requests that cannot be handled through the account, contact us through our support channels.
12. Children's Online Privacy
We do not knowingly collect information from children under the age of 13. If we become aware that a child under 13 has provided personal information, we will promptly delete it. We comply with all applicable national and international regulations regarding children's data protection.
13. Third Parties
This policy addresses only Dubb's collection and use of your information. If you disclose information to third parties or other users, their own rules apply. Dubb is not responsible for the privacy or security practices of third-party platforms, including those linked to or from Dubb. Please review third-party privacy policies before connecting external services.
14. Changes to This Policy
We reserve the right to update this privacy policy at any time. Changes will be posted on this page and users will be notified through the platform. Continued use of Dubb after changes constitutes acceptance of the updated policy.