Brightcove Reviews vs Dubb Reviews – Which Solution is Right For You?

View this blog post to see some of the best and worst Brightcove reviews, as well as Dubb reviews from sources like G2 and Capterra. This video is brought to you by Dubb.

Below is a transcript from the video:

Hey, everyone, welcome back to dub support YouTube channel in this video
we’re talking about Brio reviews. And while we’re going over some of these reviews
we’re going to be doing a side by side comparison to some of the dub reviews. Okay let’s go
ahead and jump right into it. So not all reviews are created equal
let me first just start off by explaining this there’s thousands of reviews,
millions of views or whatever you can find online. But there are only going to be
a handful of sources that we can truly trust. So sources
like G two trust radius and bright cope require that
many of their users be verified by LinkedIn. And by other
means of verification. And so these are only the reviews that I’m considering
people that are real people that are verified. And from recent dates, you can
see some of these are as far back as 2,017 now that’s just too far
back. So we’re only pulling data from the reviews within less
than two years, maybe less than a year and a half depending on how many there are. The sooner the better and
then also verified sources. So that’s the criteria
that we’re pulling us reviews, friend. And now I’ve scoured the sources G, two trust
radius and Capterra for these verified recent reviews.
Now, what I’ve done is I’ve compiled some of the best and worst of these reviews for
you guys in this video. And like I said, we’re going to do comparisons between
dub reviews at the same time because they are a pretty similar
platform in terms of video hosting, video and bedding and marketing options. Okay, so let’s
see, this is a list of reviews, you guys don’t have to I’m not going to read
every single one of these. You can pause this and go over them if you want or can look
at the appropriate views that are appropriate sites that I pull these reviews from now.
I just want to quickly kind of recap. The overall message from me now, this
is including from reviews that are not listed here. So the
first thing let’s go ahead and start with the cons for Brightcove
one of the main things is a recurring element is a difficult interface. Just
not very user. Friendly it’s hard to search for an organized content. One
of the very common complaints throughout all these different review sites,
somewhat difficult interface. Not user friendly troubles with
searching things like that. Okay, the next thing is the
difficulty in customizing. Your video players one of the options that
bright Co allows you to do is have really custom video players and you’ll. See this in
both the pros and the cons. The pros is they allow you to have
multiple video players. The cons is you need
knowledge of video and coding knowledge
in order to kind of customize these video players and by video players. I just
need the player that the videos embedded in. So if you
use YouTube it’s a YouTube video player. And if you use some other service, like
dub or Rico there’ll be a unique video players there. Okay, the
next thing here is really big one is reporting. So there’s a nice little paragraph on reporting. Lots
and lots of complaints about reporting, not specific enough. It delays on
how long it takes for the report to get delivered. And also it not being consistent
with other forms of reporting software that they have so inconsistencies
lack of reporting like specifically who watched what
percentage of a video doesn’t seem to be something that they’re tracking now,
this could be somewhat user. Er, because I’ve also heard people say good things about
the reporting. But as I read more negative about reporting than I did
positive. So it seems that reporting is a section of a weakness for them. Okay?
And then also the other thing here is customer service, a couple
of things. The main thing was a lack of customer service
or poor customer service. Even in this one or 2 instances. They
were unable to cancel a contract, even though they already
paid for the full year. And they just wanted to cancel the renewal. And that
was apparently having some difficulty there. So the customer support seems to be
a source of frustration for several reviewers. And then on the converse,
they did have a couple of people saying they great customer support, so I guess
that’s always a hit or miss with some people. But there were like I mentioned several
complaints on each platform about customer service.
All right now we’ve kind of covered the negatives. We had some customer service issues. Pricing
was another huge thing. I didn’t discuss here. They really have only enterprise focus pricing structure, if you
guys want more information on things like pricing and a full detailed comparison,
we definitely check out some of our other videos on bright code we have full breakdowns
of feature comparison pricing and more that’s not this video.
So check those ones out on our channel. If you guys want some more information okay, so
we’ve read the cons search issues, customization issues, non
flexible reporting, maybe it’s also user friendly in some customer
service issues. But let’s go ahead and get into the pros, so
again not going to read every single one of these. But a lot of mostly what it is is
the embedding options. People love the embedding options
and now this isn’t going to be any different from what dubs providing in terms of bedding
options. Besides that the custom players. So apparently
right. Coves main feature is more customized video players, so
that is something that they would be have unique to dub also multilingual captions
or multilingual subtitles. So double is only going to support one SRT
or one closed caption file at a time. So that’s something unique for them as well.
Apparently a really stable platform. So that was something I read a couple of times. So lots of
good things here. Most of the good things you’re reading are just
like the same thing that it’s going to have in common with the ability to kind of privately host and secure
your own content. So you can password protect it. You can have multiple users have
access to it and just the fact that all your contents hosted
and organizing one location that’s what most of their reviews are just the
convenience of having it over YouTube or other hosting services Pros
cons. Now mostly most of the Proms. Most of the
pros are in common with dub as we’re. Just comparing the video embedding and
marketing features. But a couple of those ones that were unique to them was the player
customization and subtitles multilingual support, so
the other thing that was not listed here was live streaming. So that is one thing that Bricobio does
not support is live streaming events. So just be aware of that. Some great things
have heard about Brio light street. Light stream okay, now let’s go ahead
and get into some dub reviews. So we’ve just kind of gone over the cons searchability
issues, not friendly user not user
friendly, I should say. And then reporting issues. And now the reason I listed these
as well is because this are actually all the strength of dub dub has really
advanced organization. You can use tags metadata folders,
lots of ways to keep videos organized. You can also the reporting is extremely robust
with Dubb, you can see specifically who watched what percentage they watched what
location they were at when they watched it and then you can immediately download these reports and filter
them as needed. So reporting is a strength of Dubs, I would say. And
then the other thing is customer support dub is very, very supportive. With whatever anyone
needs to do, we need to cancel. Things like that is going to be there to
support they’re not going to try to hold you to something you don’t need. Okay,
that is kind of the pros and cons of that let’s just go into some of the cons of dub.
The cons of dub what we mostly read on here, you guys can check us out on G two
or other sources. Some complaints about the app which
have since been fixed. So these are no longer an issue.
Definitely. Check out the app for yourself it’s going to blow people away. The ability
to upload multiple clips music, text overlay. Lots of
really cool editing features on the mobile app. So be sure to check that out. And
the other thing is editing features themselves. And I guess this has since been addressed
in a couple of ways one, the mobile app does now allow multiple clips.
You can edit Splice clips together to produce one video and the
desktop version or the website web browser version. You
can use the playlist feature to kind of like multiple clips together if that’s what you’re
trying to do so kind of been addressed since then. But the video editing.
This is a common complete between the boot. Two platforms, actually because
there’s no editing on bride coves as well, except for the trimming and the start and
the stop, but that’s a commonality. All right, and then now, the pros
of again definitely check out some of our other videos where we do a side to side
comparison, but the pros of dub are really great stories. I recommend checking
out the stories for themselves. This is just one review here of a really happy. Client
than most of the reviews are something like this. It’s really changed the way that they’ve done business it’s more than
just putting videos on a website it’s really changing the way that people
operate within their business and their sales and marketing techniques I’m definitely
check out some of the reviews here, all very great. The ones we
could find were issues that were in the past. So they’re no longer
really relevant, which is really important for these because we want to make sure that we’re considering reviews that
I mentioned are I verified and recent. So
hopefully you guys have found some value in today’s video and now if you’re comparing these two
platforms or you’re looking for a video hosting solution, I definitely
recommend going one step for just the reviews checking it out for yourself. Bright
code doesn’t offer any kind of free trial. Dove will offer a free trial. So maybe
you check out the competitor videos. Do a side by side comparison. And
then maybe a test out for yourself. You’re able to experience all the features
cost benefits. Everything like that during the trial. So definitely check out free trial
app. Dub com. Thanks for your time.