It’s normal human behavior to make decisions about something based on other people’s perceptions of that thing.
While this doesn’t happen in every scenario, this applies in our everyday lives and oftentimes in our business decisions.
Here are some statistics to back that up…
In a survey carried out by the popular review website, G2, 90% of business executives said they are more likely to make a purchase decision after reading a product review.
67% of buyers actually prefer to see a mix of positive and negative reviews, with 3 out of 4 buyers saying negative reviews help provide more depth and insight to make an informed decision.
Before you pay for a business tool, it’s important to compare the different options available and read customer reviews to understand first-hand user experience. In this post, we’ll be looking at both BombBomb reviews and Dubb reviews — two popular video marketing and communication tools.
Real or fake reviews?
Not all review sources are equal though.
We recommend using crowdsources because they have identity verification processes that are difficult to bypass. This verification reduces the chances of fake reviews or manipulation as everyone leaving reviews has a real LinkedIn profile and is part of a company that actually exists.
After analyzing a good number of user reviews from credible sources like Capterra, G2, and Trustradius, a common trend stood out. We compiled the frequently reported cons and pros of both platforms so you’ll know what to look out for if you’re contemplating paying for one.
BombBomb Reviews
Before we get started, it’s worth mentioning that both platforms are fairly similar. BombBomb and Dubb have a lot of features in common like video creation tools, distribution tools, and performance tracking.
However, there are some key differences, especially on the video distribution and flexibility of customization.
If you’d like to go over an in-depth side-by-side comparison between BombBomb and Dubb, check out the comparison post here. You’ll see the similarities as well as the key differences between both platforms.
Positive BombBomb Reviews
After analyzing a ton of BombBomb reviews, a common theme stuck out. A lot of customers report that what they like most about BombBomb is its versatility.
With a lot of tools, BombBomb allows users to quickly create and share videos with individuals or with multiple recipients in campaign mode.
BombBomb users can also track the performance of each video and their entire campaign, as well as customize the landing pages and other assets to fit their brand.
Resource Tracking and Analytics
One unique feature of BombBomb that most users say they’ve found helpful is the ability to track resource. This is something that BombBomb does differently from other video communication platforms. This feature allows users to track page-by-page engagement on documents uploaded on the video landing page.
All-in-one Platform
A large percentage of BombBomb users are in the real estate space. This means its easy to integrate BombBomb into most real estate tools they’re already using.
Most happy BombBomb users are satisfied with the set of features they’re getting. They have everything they need to connect with and improve communication with their prospects and clients — all in one place.
Negative BombBomb Reviews
We’ve looked at the positive side of BombBomb, let’s see what users complain about. This would give you a heads up about what to expect when you decide to try out BombBomb for the first time.
Email Deliverability Issue
One of the downsides of BombBomb is that emails are sent directly from their server.
This means that when you send out an email, your name or your company’s name won’t show up as the sender’s name.
Rather, the recipient will see BombBomb’s name — which might affect your open rate as some people are highly skeptical and tend to ignore emails from strangers.
Here’s what a BombBomb user said about the issue;
“Occasionally, some emails end up in junk email boxes. If we can find a way to get around that… that would be great.”
Scott M., another BombBomb user also said;“The videos go to some people’s spam or promotion accounts”
Because recipients are not familiar with the sender name, some people might mark the email as spam or delete it. As a result, affected accounts will get frozen.
BombBomb users facing this issue will most likely need to reach out to the support team for further assistance. They’ll typically review the activity on the account and unfreeze it if everything checks out.
Limited Email Templates
Another issue users complain about is the limitation that comes with customizing the email templates. Here’s what a BombBomb user had to say;
“Customizing the emails in which you include videos can be a bit of a difficult task. Basically, the software provides templates for your usage that you can drop your personalized videos into.”
BombBomb User
Rachel B., a different BombBomb user also said…
“Unlike other companies that have SIMPLE, drag/drop editable designs, I felt unless I knew html coding, I had little control of edit-ability once an email template was created.”
Complex User Interface
The appearance of a tool may not seem important but it plays a huge role in the satisfaction of customers. In fact, according to Capgemini, 8 in 10 Consumers are willing to pay more for a better customer experience.
A common issue that keeps popping up in BombBomb reviews is the user interface.
Cody B., a BombBomb user said;
“The interface could be better thought-out.”
And another user, Josh C. said;
“The UI for the BombBomb website is a little difficult to use. If you’re just shooting a video and sending it off to your recipient, it’s a piece of cake. Customizing emails or finding old videos, however, isn’t as intuitive as I would have liked.”
Right now, BombBomb lets users easily edit and add extra assets on the landing pages. And it’s possible to modify the color scheme and tweak it to match your brand, but that’s about it.
Gmail Extension Interface
BombBomb has a versatile Gmail add-on that allows you to create and send videos directly from Gmail. This comes in handy when you need to quickly access your library of videos, check activity and it saves you time from cycling through different apps while working.
“The user interface can be confusing, and trying to figure out the best way to make it function with all of the moving parts is difficult.”
Amanda H.
BombBomb User
The BombBomb’s Gmail add-on is designed as a wheel with several different buttons that represent different tools. While these features are useful, some users complain that the add-on takes up a lot of space in the email window. And this makes things look cluttered.
Dubb Reviews
Since we’ve looked at different BombBomb reviews to see the positive and downsides of the platform, it’s worth comparing Dubb on the same scale to see how they stack up.
Let’s start out with the few complaints Dubb users seem to have;
Dubb Cons
Frequent App Updates
This seems to be the recurrent theme of Dubb users’ complaints. Due to new features being rolled out and glitches being fixed, new updates for the mobile apps were released at different times. This was a bit of a hassle for some users, but others were okay with it.
“There’s a lot Dubb can do that I haven’t even looked at, they’re always adding some new and useful update.”
This issue is a thing of the past though as the mobile apps for both iOS and Android is stable so app updates aren’t frequent anymore. New and powerful features have been added — like the teleprompter that allows you to record videos with confidence and avoid stuttering by reading from a script.
No Full Video Editing Suite
Dubb has a powerful suite of tools that helps users create and share videos with some level of editing capabilities — real-time editing, annotation, text overlay, and splicing multiple clips together, but a few Dubb users with advanced video editing needs say they wish the platform had a more advanced video editing suite.
If there’s a need for some complex video editing, it’s best to pay a one-time fee for a stand-alone professional video editing software, otherwise, Dubb works perfectly fine for the basics.
Pros of using Dubb
With the downsides of Dubb out of the way, let’s look at the pros of using Dubb;
After analyzing 5-star reviews from 40,000+ happy Dubb users (over 10,200 of which are using the Chrome extension), two things stuck out.
Users LOVE the platform, not because of one or two features, but because it’s an all in one tool with everything you need to run a successful campaign. And a lot of users say it’s a game-changer that actually gets results and has helped improve their business.
Flexibility
For some organizations, keeping branding consistent across all channels is a crucial part of their marketing efforts. Dubb gives you the flexibility to customize videos by including your logo watermark, personalized text, and tweaking the entire landing page to match your brand.
Easy-to-use Interface
A good number of Dubb users say the platform is intuitive and easy to use. The interface is built in a way that lets you easily navigate through and access different tools. And when you need to share data and use other tools, Dubb easily integrates with 82 other tools.
“Dubb has been a huge help in screen recording. During this time of the pandemic, where classes turned into online, we teachers more likely needed to screen record some of our discussions for a better understanding of the students. It made our tasks easier and also for the students since it is clear and concise, unlike other platforms that provide the same services.”
Guidance Coordinatior
Users can even link their messenger or calendar on landing pages to quickly start a conversation with prospects.
Versatile Tools
As an all-in-one software, Dubb gives you everything you need to run a successful video marketing campaign from start to finish. You’ll get access to tools that let you quickly create videos from anywhere, share effectively with powerful automation and an in-built CRM, as well as keep track of the performance of your campaign with advanced analytics.
Another powerful feature that Dubb offers is the ability to easily collect video testimonials. This is something BombBomb users have to a lot more money for, even when subscribed to their pro plan.
“Before using Dubb, we had a hard time building trust with new prospects and then showcasing our offerings to more interested buyers. Dubb helps us both by allowing us to share personalized camera videos via email and screen walk-throughs using their Chrome Extension.”
Small-Business Owner
Conclusion
After looking at both Dubb and BombBomb reviews, we’ve seen where both platforms fall short and areas where they shine. While they both have similar features, it is clear that Dubb offers more functionality and has more satisfied users than BombBomb.
In summary, BombBomb users have to pay extra for some features and tools like marketing automation and collecting video testimonials. But Dubb users will get all of these at a lower cost — while having a lot more flexibility.
“Prospects that walk through our preframing content (made possible via Dubb) are more informed when we get into the meeting. So the time I need to spend with them is dramatically reduced. This means we’ve scaled. Our time is more effective. and that means we’re able to serve more of the best.”
Dubb User
If you’d like to test out Dubb’s powerful tools to boost engagement and conversion rates on your campaign, start a no-commitment free trial here.
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