{"id":7488,"date":"2019-08-01T12:36:46","date_gmt":"2019-08-01T19:36:46","guid":{"rendered":"https:\/\/dubb.com\/blog\/?p=7488"},"modified":"2020-08-01T12:41:33","modified_gmt":"2020-08-01T19:41:33","slug":"chrome-extension-issues","status":"publish","type":"post","link":"https:\/\/dubb.com\/blog\/chrome-extension-issues\/","title":{"rendered":"Chrome Extension Issues"},"content":{"rendered":"<p>If you are having difficulties recording video or audio with the Chrome extension, or Gmail, Linkedin, Hubspot etc add-ons, please try the following steps<\/p>\n<p>Open your Dubb Chrome Extension and click Settings.<br \/>\nIf Microphone or Camera have encoded options as in the screenshot below, that means the extension does not have permission.<\/p>\n<p>1 Uninstall the Dubb Chrome extension<br \/>\n2 Then Clear your Cache<br \/>\n3 Reinstall Dubb Chrome Extension<br \/>\n****During Install, there is a popup that appears in the top left corner of the browser that asks for permission to access the webcam and mic. You must be sure to say yes to that popup<\/p>\n<p>If you do not see the popup still you can try this:<\/p>\n<p>Enter this URL and manually add permissions<br \/>\n<a href=\"\/\/settings\/content\/siteDetails?site=chrome-extension%3A%2F%2Fcomhknhgkhbecfolehchaemllofaeppb%2F\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">chrome:\/\/settings\/content\/siteDetails?site=chrome-extension%3A%2F%2Fcomhknhgkhbecfolehchaemllofaeppb%2F<\/a><\/p>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"><\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"><\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"><\/div>\n<div class=\"intercom-interblocks-image intercom-interblocks-align-left\"><a href=\"https:\/\/downloads.intercomcdn.com\/i\/o\/191355082\/a277f6ea4b0ee9e54c6b9f2d\/Screen+Shot+2020-03-10+at+10.10.57+AM.png\" target=\"_blank\" rel=\"noreferrer nofollow noopener\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/191355082\/a277f6ea4b0ee9e54c6b9f2d\/Screen+Shot+2020-03-10+at+10.10.57+AM.png\" \/><\/a><\/div>\n<div><\/div>\n<div>\n<p class=\"intercom-align-left\">PLEASE NOTE: If you are STILL HAVING ISSUES, please do the following.<\/p>\n<p class=\"intercom-align-left\">Create a new Chrome profile (Why? Often times other Chrome Extensions or settings in your Chrome Profile cause issues).<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"><\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"><\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"><\/div>\n<div class=\"intercom-interblocks-image intercom-interblocks-align-left\"><a href=\"https:\/\/downloads.intercomcdn.com\/i\/o\/193847490\/ed1ea5892f1cdab95f955dca\/chrome-profile-settings.jpg\" target=\"_blank\" rel=\"noreferrer nofollow noopener\"><img decoding=\"async\" src=\"https:\/\/downloads.intercomcdn.com\/i\/o\/193847490\/ed1ea5892f1cdab95f955dca\/chrome-profile-settings.jpg\" \/><\/a><\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\"><\/div>\n<div class=\"intercom-interblocks-paragraph no-margin intercom-interblocks-align-left\">\n<p class=\"intercom-align-left\">Install the Dubb Chrome <a href=\"https:\/\/dubb.com\/chrome\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Extension<\/a><\/p>\n<p class=\"intercom-align-left\">Allow Mic\/Webcam access<\/p>\n<p class=\"intercom-align-left\">Record a test video<\/p>\n<p class=\"intercom-align-left\">If you are still having issues after doing the above steps, we recommend recording a video from your phone and email it (with a detailed description) to <a href=\"mailto:support@dubb.com\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">support@dubb.com.<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you are having difficulties recording video or audio with the Chrome extension, or [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[796],"tags":[9,938,370,939],"class_list":["post-7488","post","type-post","status-publish","format-standard","hentry","category-support","tag-chrome-extension","tag-chrome-extension-issues","tag-dubb-chrome-extension","tag-video-recording-issues"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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