{"id":4904,"date":"2019-11-28T19:33:58","date_gmt":"2019-11-29T02:33:58","guid":{"rendered":"https:\/\/dubb.com\/blog\/?p=4904"},"modified":"2025-03-04T11:00:55","modified_gmt":"2025-03-04T18:00:55","slug":"on-customer-centricity-data-and-being-kind-to-grocery-store-clerk-with-spencer-huang","status":"publish","type":"post","link":"https:\/\/dubb.com\/blog\/on-customer-centricity-data-and-being-kind-to-grocery-store-clerk-with-spencer-huang\/","title":{"rendered":"Podcast: On customer centricity, data, and being kind to the grocery store clerk with Spencer Huang"},"content":{"rendered":"
Spencer Huang<\/a> has written only 4 articles on LinkedIn<\/a>, yet has received over 100K likes and thousands of comments.<\/div>\n
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Why? He\u2019s about being people-centric and he believes in customer empathy. This topic is one of the most important ones in the business world today. Just look at a few of the major news headlines right now. Companies, brands, leaders of all shapes and sizes are getting \u201ccorrected\u201d for making the mistake of people their own or \u201cshareholder\u201d value first.<\/div>\n
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Spencer<\/a> and I discussed the importance of leadership and how the ideal scenario is to \u201clead to serve and serve to lead.\u201d After all, GIGO\u2026 garbage in, garbage out.<\/div>\n
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Spencer Huang<\/a> has a unique trifecta with respect to his background. He\u2019s a trained engineer, a leader in the data community, and a highly successful sales professional. In fact, he\u2019s in the process of authoring his own sales communication method called ALOE<\/em>.<\/div>\n
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  1. Ask<\/li>\n
  2. Listen<\/li>\n
  3. Observe<\/li>\n
  4. Empathize<\/li>\n<\/ol>\n
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    Listen to this podcast to learn about the accessibility and the importance of being customer-centric, the future of technology (machine learning, artificial intelligence, big data), and why it\u2019s important to be kind to the teller at your local grocery store.<\/p>\n

    The story continues on dubb.com<\/a>.<\/p>\n<\/div>\n

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    Watch the full video here:<\/div>\n