Testimonials and reviews are some of the most powerful tools for building trust with potential customers. People want to know what others think about your product or service before they commit. And what better way to showcase success stories than through video testimonials?

In this guide, I’ll show you how to easily collect testimonials and reviews using Dubb, whether you’re looking for personalized one-on-one testimonials or a more generic approach for multiple clients.

Step 1: Record a Video Requesting the Testimonial

Before you can receive testimonials, you need to ask for them! The best way to do this is by recording a short and engaging video request.

Two Types of Testimonial Requests:

1. Personalized One-on-One Request: If you had a specific interaction with a client where you helped them overcome an obstacle or achieve a great result, make your request personal. Example:
   • “Hey John, I’d love to hear your thoughts on how our service helped you navigate [specific challenge]. Would you mind sharing a quick video testimonial?”
2. Generic Request for Multiple People: If you don’t have a specific moment to highlight, record a more general request that can be sent to multiple people. Example:
   • “Hey there! It’s been a while since we last connected. I’d love to hear about your experience working with us. Would you mind sharing a quick video testimonial?”

This step sets the foundation for getting a meaningful response.

Step 2: Set Up the Video Testimonial Collection Button

Once you’ve recorded your request, make sure recipients have an easy way to submit their testimonials. Dubb automatically includes a video reply button on your videos, but you can customize it for testimonials.

How to Customize the Button:

1. Go to Dubb and create a button.
2. Select “Video Reply” as the button type.
3. Customize the button text, e.g., “Send Video Testimonial”.
4. Save and close the settings.

This makes it effortless for clients to record their response without needing to download anything or sign up.

Step 3: Add a Written Review Option

While video testimonials are powerful, some customers may prefer to leave a written review instead. To accommodate this:

• Create an additional button labeled “Leave a Google Review” (or another relevant review site).
• Add the link where customers can leave their review.

This way, you can collect both video and written testimonials from one request.

Step 4: Showcase Example Testimonials

To make the process easier for clients, consider including example testimonials in the video playlist. When people see how others have shared their experiences, they’ll feel more comfortable and inspired to do the same.

How to Add Example Testimonials to a Playlist:

1. Select high-quality testimonials from previous clients.
2. Add them to a playlist in Dubb.
3. Include this playlist on your testimonial request page.

Seeing examples helps guide your clients on what to say and ensures better responses.

Step 5: Distribute the Request Effectively

The way you share your testimonial request matters! The best method? Text (SMS).

Why SMS is Better Than Email?

• Higher open rates – Texts are read far more frequently than emails.
• Easy access to camera – Clients can instantly record their testimonial from their phone.

If text isn’t an option, you can still send requests via email or integrate them into your existing email system.

Step 6: Automate Testimonial Requests

If you want to collect testimonials at scale, automation is key. Dubb allows you to create an automated workflow to request testimonials from your clients.

How to Automate Testimonial Collection:

1. Create a Workflow in Dubb and name it something like “Collect Testimonials Auto”.
2. Set a trigger – For example, when a tag like “Request Testimonial” is added to a contact.
3. Send the testimonial request email automatically.
4. Wait for a response (e.g., 2 days) before checking if they submitted a testimonial.
5. If no response, send a follow-up reminder.
6. Repeat if necessary – If they still haven’t responded, send another reminder after a few more days.

This ensures you’re consistently collecting testimonials without manual effort.

Step 7: Manage and Share Testimonials

Once testimonials start rolling in, you can find them easily under the Videos > Video Replies section in Dubb. Here’s what you can do:

• Save them to the Dubb Library for future use.
• Download them for external sharing.
• Add them to playlists for your website, social media, and email marketing campaigns.

Sharing testimonials across multiple channels helps build trust and credibility for your brand.

Final Thoughts

Collecting testimonials doesn’t have to be complicated. With Dubb, you can:

• Record a compelling request video (personalized or general).
• Create an easy video reply button for seamless submissions.
• Offer both video and written review options.
• Showcase examples to make it easier for clients to respond.
• Use SMS for higher response rates.
• Automate the process to collect testimonials effortlessly.
• Store and share testimonials across various platforms.

Start using these steps today, and you’ll soon have a powerful collection of testimonials that showcase the real impact of your product or service!

🚀 Try Dubb Free for 7 Days! Ready to start collecting testimonials and boosting your credibility? Sign up for a free trial on Dubb today and see the impact for yourself!